RETURN AND WARRANTY
We hope you are happy with your purchase but we understand that you may need to make a return. Returns are accepted up to 30 days from the date of purchase as long as the item is unused and in its original condition. Delivery charges will not be refunded.
Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and Holidays). You will receive an email once the refund has been made.
LOST OR DAMAGED ORDERS
Lost or damaged orders must be reported to us within 2 weeks of the original date of purchase. You can do this via the Contact Us Form.
HOW DO I RETURN MY ORDER?
The quickest and easiest way to return a product is for you to create a temporary account. You can do this here. To login simply enter the email address you used for your order, you will then be sent a login code. Use this to finish logging in. You should now be able to see your order history. If your order has been shipped there will be an option to make a return click this to make the request.
Once your return request has been approved, we will contact you via email confirming the US Return Delivery Address. If you do not receive this email please contact us. The customer is responsible for return postage fee – please retain proof of your return shipment.
WHAT IS THE RETURN ADDRESS?
The US Return Delivery Address will be provided once a Return Request has been approved. Please note orders placed within the US should be returned to the address provided in this email and not returned to the UK address on the packaging or the US office address shown on the website.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Please allow up to 21 days for returns to be received, processed and credited to your account.
CAN I REQUEST A REPLACEMENT SIZE PRODUCT?
The return process would need to be followed and a new separate order would need to be placed.
I HAVE RECEIVED THE WRONG ITEM?
If you have received an item that is different to what you have ordered then please CONTACT US within 48 hours of receipt, so that we can arrange the safe return of this item.
Warranty for USA only
Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case, we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.
For any other complaints we advise that you contact our Customer Service team who we will be happy to assist you and resolve any problems you may have experienced.
We aim to resolve all complaints within 5 - 10 working days.
Reach Our Customer Service Team via the CONTACT US form.
Mon to Fri: 2:00am - 09.30am (CST)